Customer Service

Job Criteria
Highest Qualification: O Level/SPM
Relevant Experience: 2 year(s)
Availability: 1 month
Nature of Position: Permanent
Responsibilities

Job Responsibilities:

·         Delight thousands of users daily with speedy, helpful email or phone responses as they send in requests and questions with excellent product knowledge 

·         Able to provide service recovery as deemed appropriate, with the necessary investigations done & wisely executes empowerment with proper justifications and based on set processes

·         To mitigate any issues or problems, and appease customer and/or prevent further customer dissatisfaction

·         Handling of escalated cases from other departments 

·         Serve as the voice of our customers internally by tracking the types of requests and questions received most frequently and advocating for customers to our Product team 

·         Work on proactive initiatives that will help take support to the next level and provide even more opportunities for customers

·         Complete miscellaneous tasks within the Customer Service department or other departments when needed

·         Product knowledge and training will be provided

Requirements

Requirements:

·         Previous customer service experience and a strong desire to help people 

·         Possess a positive, self-starter mentality 

·         Have a strong desire to grow in your role

·         Willing to learn

·         Working knowledge of JIRA or similar case log management software advantageous but not compulsory

·         Proficient with Microsoft Excel and Word

Work Schedule:

Mon - Friday 

10am - 7pm

Apply for Job
Customer Service

About Protemps

With years of experience and expertise in the job recruitment market, employers and job seekers alike have come to rely on us for important HR requisition needs, such as Executive Search, Permanent and/or Overseas Placement.

Contact

Protemps Employment Services Pte Ltd

(EA License No. 87C5616)

60 Paya Lebar Road, Paya Lebar Square #05-32
Singapore 409051

Tel     : (+65) 6337 2188
Fax    : (+65) 6733 8128
Email : hr@protemps.com.sg (local enquiries) foreignrecruit@protemps.com.sg (foreign enquiries)

2019 © Protemps Employment Services Pte Ltd. ALL rights reserved.