SERVICE COORDINATOR

Job Criteria
Highest Qualification: Polytechnic Diploma
Relevant Experience: 3 year(s)
Availability: 1 month
Nature of Position: Permanent
Responsibilities
  • Responsible for processing of customer enquiry through emails and phone calls and liaise with customers on their service enquiries.
  • Provide information in answer to inquiries about accounts, products and services to the customers and must interact with them.
  • Able to generate sales from customers' enquiries
  • liaise with customers on fulfilment discrepancies.
  • handling and resolving customer complaints concerning billing rendered or services 
  • answer the questions of the customers related to the services or products and the maintenance or operation of the organization.
  • must ensure effective customer service by coordinating service requirements of the customer with other appropriate departments as necessary
  • Proper planning on allocation of service engineer for job assigned as well as accurate records and timely mode.
  • Handling Purchasing matter as per customer enquiries & must be able to handle under pressure.
  • Ensure assigned vessels are monitored constantly.
  • Spare used by engineers onboard must always be approved by customers
  • Take responsibility to finalize jobs once engineers with reports 
Requirements

Requirements:

  • Minimum diploma in Electronic & Electrical
  • Minimum 5 years working experience in Marine industry
  • Leqadership skills on allocation of Service Engineer for jobs assigned
  • The power of expressing strong emotions in striking and appropriate language either spoken or written, thereby producting conviction or persuasion
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SERVICE COORDINATOR

About Protemps

With years of experience and expertise in the job recruitment market, employers and job seekers alike have come to rely on us for important HR requisition needs, such as Executive Search, Permanent and/or Overseas Placement.

Contact

Protemps Employment Services Pte Ltd

(EA License No. 87C5616)

60 Paya Lebar Road, Paya Lebar Square #05-32
Singapore 409051

Tel     : (+65) 6337 2188
Fax    : (+65) 6733 8128
Email : hr@protemps.com.sg (local enquiries) foreignrecruit@protemps.com.sg (foreign enquiries)

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