Highest Qualification: | Polytechnic Diploma |
Relevant Experience: | 3 year(s) |
Availability: | Immediate |
Nature of Position: | Permanent |
You will assist in overseeing the day-to-day operations of the Call Centre and execute policies, procedures and work instructions to ensure optimal operations of the department. You will prepare work schedules and provide supervision, coaching and training to the Patient Service Associates. In addition, you will handle investigations on feedback received.