Executive, Call Centre (Team Lead role)

Job Criteria
Highest Qualification: Polytechnic Diploma
Relevant Experience: 3 year(s)
Availability: Immediate
Nature of Position: Permanent
Responsibilities

You will assist in overseeing the day-to-day operations of the Call Centre and execute policies, procedures and work instructions to ensure optimal operations of the department.  You will prepare work schedules and provide supervision, coaching and training to the Patient Service Associates.  In addition, you will handle investigations on feedback received.

Requirements
  • Diploma or equivalent
  • At least 3 years’ relevant experience, with at least 1 year in a supervisory capacity
  • Relevant experience in call centre, healthcare or customer service industry will be advantageous
  • Customer-oriented with good communication and interpersonal skills
  • Proficient in Microsoft Office applications
  • Able to work staggered shift hours including weekends & Public Holidays
Apply for Job
Executive, Call Centre (Team Lead role)

About Protemps

With years of experience and expertise in the job recruitment market, employers and job seekers alike have come to rely on us for important HR requisition needs, such as Executive Search, Permanent and/or Overseas Placement.

Contact

Protemps Employment Services Pte Ltd

(EA License No. 87C5616)

60 Paya Lebar Road, Paya Lebar Square #05-32
Singapore 409051

Tel     : (+65) 6337 2188
Fax    : (+65) 6733 8128
Email : hr@protemps.com.sg (local enquiries) foreignrecruit@protemps.com.sg (foreign enquiries)

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