Service Manager

Job Criteria
Highest Qualification: Bachelors Degree (With Honours)
Relevant Experience: 5 year(s)
Availability:
Nature of Position: Permanent
Responsibilities
• Responsible for processing of customer enquiry through emails and phone calls & Liaise with customers on their sales enquiries
• Provide information in answer to inquiries about accounts, products and services to the customers and must interact with them
• Able to generate sales from customers’ enquiries
• Liaise with customers on fulfillment discrepancies
• Handling and resolve customer complaints concerning billing rendered or services
• Answer the questions of the customers related to the services or products and the maintenance or operation of the organization
• Must ensure effective customer service by coordinating service requirements of the customer with other appropriate departments as necessary
• Proper planning on allocation of service engineer for job assigned as well as accurate records and timely mode.
• Handling Purchasing matter as per customer enquiries & Must be able to handle under pressure.
• To carry service request as per JRC Japan requirements and standards.
• Ensure Spares for service usage under control and organized.
• To monitor and arrange commissioning of new build project vessels overseas.
• Coordinate with service agents worldwide
• Maintain First Aid Kit daily in and out – keep stock.
• Handle Complaints and customers from all over the world
• Maintain and ensure work flow on par with ISO 9001:2008 standards.
• Keep safety within bay and caution engineers regularly.
• Coordinate new build commissioning engineer overseas and local.
• Ensure overall operation of service department including invoicing.

Requirements
• Minimum 5 years working experience in Marine Industry.
• Existing Service Engineer shall be promoted (Indoor promotion) to Service Coordinator after 2 years’ service with the Company.
• Leadership skill on allocation of Service Engineer for job assigned
• The power of expressing strong emotions in striking and appropriate language either spoken or written, thereby producing conviction or persuasion
• Fit physically and also mentally.
• Able to work under extreme pressure from internal or external.
• Ready to carry out work beyond scope of duty.
• Always on standby to support engineers whenever required

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Service Manager

About Protemps

With years of experience and expertise in the job recruitment market, employers and job seekers alike have come to rely on us for important HR requisition needs, such as Executive Search, Permanent and/or Overseas Placement.

Contact

Protemps Employment Services Pte Ltd

(EA License No. 87C5616)

60 Paya Lebar Road, Paya Lebar Square #05-32
Singapore 409051

Tel     : (+65) 6337 2188
Fax    : (+65) 6733 8128
Email : hr@protemps.com.sg (local enquiries) foreignrecruit@protemps.com.sg (foreign enquiries)

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