Sales Support Administrator

Job Criteria
Highest Qualification: Polytechnic Diploma
Relevant Experience: 2 year(s)
Nature of Position: Temporary
Subscription Payment
  • Subscription for publication renewal
    • Create and send renewal/soon-to-due notices
    • Ensure that invoice reaches to the person in charged (update contact details, if required)
    • Provide quotations for up-selling• For NEW Subscription
    • Ensure client receive their  1st issue of invoice
    • On a rare occasion, if customer does not acknowledge the subscription order, notify Account Manager immediately. 
  • Chase payment:
    • Follow-up calls/emails/faxes/letters to ensure prompt payment
    • Create manual pro-forma invoices if needed (with proper permission)
    • Applicable creating manual SOA, Statement of Account (if required) – usually for fleet/multiple new & renewal)      -
    • Update both PC Sub & CRM on changes or any updates
    • Fill up vendor forms (if required)
    • Control stops (cancellation) of subscriptions
    • Minimized bad debts amount (loss)
    • Control /balance  list and weekly sales growth
    • Prepare stop forecast reports , weekly growth reports
    • Work closely with Account Manager to maintain the number of  customers in respective markets
    • Match all funds to the correct payer (customers’ number)
    • All funds to be updated onto the system (Subs) & excel file (Ads)
    • Weekly reports and monthly reports send to relevant parties in Singapore
    • Provide assistance to Administrator- Credit Control in branch office to facilitate payment and other administrative supports
    • Maintain and analyze aging reports (non-paid active customers)
    • Prepare BALANCE invoice to clients on STOP list with balance amount
    • Salvaging of cancellation of subscriptions (seek assistance from Account Manager if required)
  • Excellent oral communication in both English and Chinese/Mandarin with simple understanding of Malay
  • Proficiency in Microsoft Office (excel and word)
  • Past experience in administrative work preferably with an MNC
  • Having excellent telephone manner and able to coordinate
  • Able to work independently as well as in a team with positive attitude
  • Responsible and well organized with the ability to multi task and able to coordinate with internal & external customers.
  • Customer oriented and responsible
  • Must be result-oriented, proactive and self-driven
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Sales Support Administrator

About Protemps

With years of experience and expertise in the job recruitment market, employers and job seekers alike have come to rely on us for important HR requisition needs, such as Executive Search, Permanent and/or Overseas Placement.


Protemps Employment Services Pte Ltd

(EA License No. 87C5616)

60 Paya Lebar Road, Paya Lebar Square #05-32
Singapore 409051

Tel     : (+65) 6337 2188
Fax    : (+65) 6733 8128
Email : (local enquiries) (foreign enquiries)

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