Executive, Call Centre (Team Lead role)

Job Criteria
Highest Qualification: Polytechnic Diploma
Relevant Experience: 3 year(s)
Availability: Immediate
Nature of Position: Permanent
Responsibilities

You will assist in overseeing the day-to-day operations of the Call Centre and execute policies, procedures and work instructions to ensure optimal operations of the department.  You will prepare work schedules and provide supervision, coaching and training to the Patient Service Associates.  In addition, you will handle investigations on feedback received.

Requirements
  • Diploma or equivalent
  • At least 3 years’ relevant experience, with at least 1 year in a supervisory capacity
  • Relevant experience in call centre, healthcare or customer service industry will be advantageous
  • Customer-oriented with good communication and interpersonal skills
  • Proficient in Microsoft Office applications
  • Able to work staggered shift hours including weekends & Public Holidays
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Executive, Call Centre (Team Lead role)